Shipping Policy

Clear information about processing, delivery estimates, tracking, international shipping, addresses, and delivery problems.

Last updated: August 7, 2026

Plain-language promise: We aim to explain our practices clearly. This page is general store information and is not legal advice.

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Scope of this Shipping Policy

This Shipping Policy applies to orders placed at pawmom.com. The shipping options available to you can depend on your destination, product availability, carrier coverage, and any restrictions shown at checkout.

Order processing and dispatch time

Our standard order-processing time is 1–3 business days after an order is successfully placed and payment is authorized. Processing may include payment review, address verification, inventory allocation, production or preparation, quality checks, packing, and carrier handoff.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day. During major promotions, holiday periods, severe weather, carrier disruption, or unusually high order volume, processing may take longer.

Shipping methods and carriers

PawMoM uses tracked standard parcel services and commercial courier or postal partners selected according to the destination and parcel. The carrier name and tracking information are provided when available after dispatch.

We may use more than one carrier or fulfillment location for a single order.

Estimated transportation time

United States: standard transit is normally approximately 3–7 business days after dispatch.

Other supported international destinations: standard transit is normally approximately 7–20 business days after dispatch, excluding customs-clearance time.

These are estimated transportation times, not guaranteed delivery dates. Remote areas and destinations requiring customs clearance can take longer.

Shipping cost and free-shipping policy

Standard shipping is currently free on PawMoM orders to destinations that our checkout identifies as eligible for delivery. No minimum order value is required for the standard free-shipping offer unless a specific promotion or checkout notice states otherwise.

If an expedited, special, oversized, remote-area, or otherwise non-standard service is offered, any additional cost will be displayed before the order is submitted.

Duties, taxes, customs fees, brokerage fees, or local import charges are separate from shipping charges unless checkout expressly says that they are included.

Tracking and split shipments

When tracking is available, it is sent to the email address or phone number associated with the order. Tracking can take up to 48 hours after dispatch to begin showing movement.

Orders containing multiple items may arrive in separate packages with different tracking numbers.

Delays, public-health events, weather, and carrier interruptions

Delivery may be delayed by circumstances outside our reasonable control, including customs inspections, weather, natural disasters, labor disruptions, peak-season congestion, local service interruptions, or public-health events such as epidemics or pandemics.

These events can extend both processing and transportation times.

Address accuracy and failed delivery

Please provide a complete and accurate deliverable address, including apartment or unit number, postal code, and reachable contact information.

Contact help@pawmom.com as quickly as possible if you notice an address error. We cannot guarantee changes after fulfillment has started.

If a parcel is returned because the address was incomplete or incorrect, delivery was refused, or the parcel was not collected, additional delivery charges may be required before reshipment.

International orders, customs, and import charges

International parcels may be inspected by customs. Unless checkout expressly states otherwise, the recipient is responsible for applicable duties, taxes, brokerage, handling, or import charges.

Customs authorities and carriers control clearance times.

Delayed, lost, damaged, or missing parcels

If tracking has not updated for an unusual period, or if a package appears lost, contact the carrier and then email help@pawmom.com with your order number.

For visible transit damage, preserve the item, shipping carton, labels, and packaging and send clear photographs.

If tracking shows delivery but the parcel is missing, check safe locations, household members, neighbors, reception areas, and parcel lockers before contacting us.

Shipping questions

For shipping questions, email help@pawmom.com. Include your order number and the email address used at checkout.

Questions?

Email help@pawmom.com. Please include your order number when your message concerns an existing order.

Nantong Jiujing Textile Technology Co., Ltd. operates PawMoM and pawmom.com.