Contact information

Contact PawMoM

We’re here to help with orders, shipping, returns, product questions, payment issues, and general support.

Customer Support

Email: help@pawmom.com

Website: https://pawmom.com/

Please include your order number when contacting us about an existing order.

Order Support

For questions about an order, please send us your:

  • Order number
  • Name used at checkout
  • Email address used for the order
  • A brief description of the issue

Shipping, Returns & Refunds

You can review our full customer policies here:

Response Time

We aim to respond to customer-support enquiries as quickly as possible. During weekends, holidays, or periods of unusually high order volume, responses may take longer.